A Big Bite from a Bad Apple

Posted on May 6th 2016 ⋄ By Sara Cleveland ⋄ Category: News, Self-Publishing Woes

Today I decided to take a leap and try something new. I bought an iPad. It has a tough little case with a built-in keyboard, and I thought it would be great for writing on the go. Let’s face it, poor old Harbinger with its bad battery isn’t much of an option for a busy author on the go. My poor, even older and heavier iBook is so past its prime. Even after I replaced Mac OS with an extremely lightweight Linux I still type faster than that poor computer can process. Seriously. And don’t even get me started on its internet situation. Remember dial-up?

But, before you get all excited about Sara the perpetual Apple-hater buying an iPad… I’m already thinking about taking the stupid thing back. I am at this moment, as my husband hangs on hold with Apple’s support people, wishing I’d bought an Android instead. It was cheaper, has expandable storage, and I guarantee you the problems we are experiencing wouldn’t happen with Google. Ever. But the shiny allure of an iPad on sale brought me around to the Apple way of thinking. In other words, temporary insanity.

At this moment my iPad is as good as useless, because I can’t sign in with my Apple ID. Oh, I’ve got the right email. The password is right, too. I reset it through the website on my working android phone. The stupid thing won’t let me update my billing addresses. And since it can’t update my billing address it won’t finish signing me in to iTunes. Since it can’t finish signing me in to iTunes, I can’t download apps. Since I can’t download apps, I can’t install Google Drive, Google Docs, etc. Since I can’t do that, I can’t use the stupid thing for what I bought it for.

This isn’t the first time I’ve had a run-in with Apple. When I was trying to get my book out there to all platforms I had a heck of a time getting it up on iTunes. Now, some might say it’s my own fault for working with Apple directly instead of going through Smashwords, but I didn’t like Smashwords terms. Here’s the problem though. In order to sell something on iTunes you must have an Apple device. Let me repeat, to set something up to sell on iTunes you must have an Apple device. The necessary application cannot and will not run on a Windows or Linux device. And once you get it downloaded, well, let’s just say it’s not exactly intuitive and no one on Apple’s support team knows how to use it. I can’t tell you how long I sat on hold at my sister’s house while using her Mac desktop to attempt to upload my book. And when it did upload, half my name got dropped for some reason. Sadly, I didn’t notice that until it was too late and I haven’t been back to my sister’s since to fix it.

Needless to say, that whole experience left a bad taste in my mouth where Apple is concerned. I was hoping this experience would be better. So far, not so much.

So, here I am, using Harbinger to update my blog with an anti-Apple rant. We’ll see if Henry can get the iPad working. If he can, then I’m prepared to give it another shot. If not, well, there’s a Samsung Tab E with my name on it at the Verizon store.

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